Shipping

Don&Judy works with different processing times:

Customized items: the item will take 7-10 working days to be shipped. The customized items don’t have any extra cost for the client;

RTS items – The RTS means Ready To Ship – which means that those items are already made and on stock. They will be shipped within 1-4 working days;

Don&Judy works with China post service, E-packet, DHL and DPD International:

Shipping with China post service and E-packet, usually takes 2-3 weeks to worldwide.

Shipping with DHL,DPD,usually takes 3-7 working days to worldwide.– this time frame is excluding possible customs issues.

We want to make clear that once the package leaves our company it is out of our hands. We try our best to interpose the communication between client and courier, but most of it has to be done by the client itself.

In some cases the international packages will be charged taxes and custom duties to be released – we can’t predict those charges and they have nothing to do with our company, therefore they must be payed by the client. Notice that custom clearance procedures might delay the delivery.

Returns Policy

Don&Judy accepts returns and exchanges, but you have to keep in mind that:

We are not responsible for wrong size selection;

For refunding, we have to receive the item, OR be contacted WITH the tracking number of the return WITHIN 7 business days;

We don’t refund shipping cost, and don’t pay return shipping costs as well;

The items will go through analysis: we only accept items that were NOT washed or used and we DO NOT receive damaged or alterated items;

Returning:

There is a 14 day return policy on all our products.

You must write on your invoice that it is a return, and the invoice must be attached on the item;

Exchanging:

There is a 14 day return policy on all our products.

You must write on your invoice that it is a return, and the invoice must be attached on the item;

You have to purchase a new order in our webshop;

Once the dress in checked, and everything is ok, the undesirable item will be fully (100%) refunded.

Quality issues:

We strongly ask you to check your items once they are received. If there is any quality issue on it we would like to be notified as soon as possible, otherwise it is extremely difficult for us to know if the damage was done prior to shipment. If there is by any chance a problem caused by us in your dress, we will be more than happy to refund the costs of the return and send you a new item as soon as possible.