Don&Judy accepts returns and exchanges, but you have to keep in mind that:

  • We are not responsible for wrong size selection;
  • For refunding, we have to receive the item, OR be contacted WITH the tracking number of the return WITHIN 7 business days;
  • We don’t refund shipping cost, and don’t pay return shipping costs as well;
  • The items will go through analysis: we only accept items that were NOT washed or used and we DO NOT receive damaged or alterated items;

  If you fit into these conditions you can return or exchange your items.

Returning:

  • There is a 14 day return policy on all our products.
  • You must write on your invoice that it is a return, and the invoice must be attached on the item;

 

Exchanging:

  • There is a 14 day return policy on all our products.
  • You must write on your invoice that it is a return, and the invoice must be attached on the item;
  • You have to purchase a new order in our webshop;
  • Once the dress in checked, and everything is ok, the undesirable item will be fully (100%) refunded.

 

Quality issues:

  We strongly ask you to check your items once they are received. If there is any quality issue on it we would like to be notified as soon as possible, otherwise it is extremely difficult for us to know if the damage was done prior to shipment. If there is by any chance a problem caused by us in your dress, we will be more than happy to refund the costs of the return and send you a new item as soon as possible.